Last updated: October 18, 2026
This policy applies to purchases made through https://petshopeddyrolexdjcorp.com/, the online pet retail store operated by PET SHOP EDDYROLEX DJ CORP, a Florida corporation.
Business Address: 2516 W Flagler St, Miami, FL 33135, United States
For questions regarding payments, shipping, returns, or refunds, contact support@petshopeddyrolexdjcorp.com or +1 786-873-6875.
Pet Shop EddyRolex DJ Corp ships every order from our business address in Miami, Florida, United States, to addresses within the United States using the United States Postal Service (USPS). This policy explains where we ship, what shipping costs, how long delivery takes and what to do if something goes wrong.
Shipping at a Glance
| Details | |
|---|---|
| Ships from | Miami, Florida, United States |
| Carrier | United States Postal Service (USPS) only |
| Destinations | All 50 U.S. states, Washington, D.C., APO/FPO/DPO addresses and P.O. Boxes |
| Order handling time | 1–2 business days |
| USPS Ground Advantage | $8.95 flat rate per order · 2–5 business days in transit |
| USPS Priority Mail | $13.95 flat rate per order · 1–3 business days in transit |
| Tracking | Included with every order |
| Sales tax | Florida sales tax on orders delivered in Florida; no sales tax collected on orders delivered to other states (shipping is not taxed) |
| Import duties | None — orders ship within the United States only |
Where We Ship
We ship to street addresses and P.O. Boxes in all 50 U.S. states and Washington, D.C., including Alaska and Hawaii, and to APO/FPO/DPO military addresses.
We do not ship to addresses outside the United States, and we do not currently ship to U.S. territories (Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa or the Northern Mariana Islands). Checkout only accepts United States shipping addresses.
Order Handling Time
- Orders are packed and handed to USPS within 1–2 business days (Monday through Friday, excluding U.S. federal holidays).
- Orders placed after 1:00 PM Eastern Time, or on a weekend or holiday, begin processing on the next business day.
- You receive an order confirmation email right after checkout, and a shipping confirmation email with your USPS tracking number when your order ships.
- Every item we list is in stock and ships from Miami. We do not sell pre-order, made-to-order or drop-shipped items.
Shipping Methods and Rates
Both shipping methods are charged at a flat rate once per order, not per item: the rate does not change with the number of items in your cart, their weight or the U.S. destination. The shipping method you choose and its cost are shown at checkout before you pay.
| Shipping method | Estimated transit time | Cost |
|---|---|---|
| USPS Ground Advantage | 2–5 business days after shipment | $8.95 per order |
| USPS Priority Mail | 1–3 business days after shipment | $13.95 per order |
Estimated Delivery Time
Estimated delivery time = handling time + transit time.
| Method | Handling | Transit | Total from order to delivery |
|---|---|---|---|
| USPS Ground Advantage | 1–2 business days | 2–5 business days | 3–7 business days |
| USPS Priority Mail | 1–2 business days | 1–3 business days | 2–5 business days |
Deliveries to Alaska, Hawaii, P.O. Boxes and APO/FPO/DPO addresses can take a few extra days in transit. The shipping rate is the same for every U.S. destination.
Transit times are USPS estimates and are not guaranteed by USPS. Weather, natural disasters, carrier delays and peak holiday periods can occasionally add time. If your order will ship later than our stated handling time, we will email you with a new shipping date and give you the option to cancel for a full refund.
Order Tracking
Every order ships with a USPS tracking number. You can track your package:
- Using the tracking link in your shipping confirmation email
- On our Track Your Order page, with your order number and billing email
- Directly on the USPS website: USPS Tracking
Sales Tax and Other Charges
We collect Florida sales tax on orders delivered to a Florida address: the 6% Florida state sales tax plus the discretionary sales surtax of the Florida county where your order is delivered (0% to 2%, depending on the county). We do not currently collect sales tax on orders delivered to addresses outside Florida; depending on the state you live in, you may be responsible for paying use tax directly to your state. Shipping charges are not taxed. Any sales tax is calculated from your shipping address and shown as a separate line at checkout before you pay.
The order total shown at checkout — the price of your items, the shipping method you choose and any sales tax — is the total you pay. We do not add handling fees, service fees, insurance or any other charges.
Incorrect or Undeliverable Addresses
Please check your shipping address carefully at checkout. If you notice a mistake, contact us as soon as possible — we can update the address at no cost if your order has not shipped yet.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, or because it was not collected from the post office, we will contact you to either reship the order (the shipping rate for your chosen method applies again) or refund the items in full.
Lost, Delayed or Damaged Packages
- If your tracking has not updated for 5 business days, or your package shows as delivered but you cannot find it, please check with neighbors and your local post office, then contact us. We will open a claim with USPS and, if the package is not found within 10 business days, we will send a replacement or issue a full refund, including shipping.
- If your order arrives damaged, contact us within 30 days of delivery with your order number and a photo of the item and packaging. We will send a replacement or issue a full refund, including the original shipping charge. See our Return & Refund Policy.
Shipping Charges and Returns
Original shipping charges are refunded when an item arrives damaged, defective or incorrect. For every eligible return, we provide a prepaid USPS return label at no cost to you — see our Return & Refund Policy.
Related policies: Return & Refund Policy · Order Cancellation Policy · Payment Methods · Terms of Service
Questions About Shipping?
If you have any questions about this policy, please contact us:
| Details | |
|---|---|
| Store name | Pet Shop EddyRolex DJ Corp |
| Legal business name | PET SHOP EDDYROLEX DJ CORP |
| Business type | Florida Profit Corporation |
| Florida registration number | P22000030732 (Florida Department of State) |
| Business address | 2516 W Flagler St Miami, FL 33135 United States |
| Phone | +1 786-873-6875 |
| support@petshopeddyrolexdjcorp.com | |
| Website | https://petshopeddyrolexdjcorp.com/ |
| Business hours | Open daily (Sunday – Saturday), 10:30 AM – 10 PM Eastern Time |
| Response time | We reply to every email within 1 business day |