Last updated: October 18, 2026
This policy applies to purchases made through https://petshopeddyrolexdjcorp.com/, the online pet retail store operated by PET SHOP EDDYROLEX DJ CORP, a Florida corporation.
Business Address: 2516 W Flagler St, Miami, FL 33135, United States
For questions regarding payments, shipping, returns, or refunds, contact support@petshopeddyrolexdjcorp.com or +1 786-873-6875.
This policy explains how you can cancel or change an order placed with Pet Shop EddyRolex DJ Corp, and when we may need to cancel an order.
Cancellation at a Glance
| Details | |
|---|---|
| Cancel before shipping | Yes, at no charge |
| Cancellation fee | None |
| How to cancel | Email support@petshopeddyrolexdjcorp.com or call +1 786-873-6875 with your order number |
| Refund for a cancelled order | Full refund, including shipping and any sales tax, to the original card |
| Refund timing | Issued within 1 business day of cancellation; 5–10 business days to appear on your statement |
| After the order has shipped | It cannot be cancelled, but it can be returned within 30 days of delivery |
How to Cancel Your Order
- Contact us as soon as possible by email at support@petshopeddyrolexdjcorp.com or by phone at +1 786-873-6875. Include your order number and the name on the order.
- If the order has not shipped yet, we cancel it and send you a cancellation confirmation by email.
- We refund the full amount — items, shipping and any sales tax — to the card you used at checkout.
Orders usually ship within 1–2 business days, so the sooner you contact us the better. Requests received outside customer service hours are handled at the start of the next business day; if the order has already shipped by then, please follow our return process.
Changing an Order
We can change the shipping address, the shipping method or the items in an order that has not shipped yet. If a change affects the total — for example, adding an item or upgrading to USPS Priority Mail — we will confirm the new total with you before making it and will refund or charge only the difference with your approval.
After Your Order Has Shipped
Shipped orders cannot be cancelled or redirected by us. You can return eligible items within 30 days of delivery under our Return & Refund Policy, with a prepaid USPS return label at no cost to you. If you refuse delivery, please let us know so we can process your refund when the package comes back to us.
Cancellations by Us
We may cancel an order, in whole or in part, in these situations:
- An item is unexpectedly out of stock or cannot be shipped within our stated handling time.
- An item was listed with an obvious error in its price, description or image.
- Payment cannot be verified, or the order shows signs of fraud.
- The shipping address is outside the area we serve.
If we cancel an order, we email you right away and refund the full amount paid for the cancelled items, including shipping, to your original card. We never charge a fee for an order we cancel.
Delayed Orders
If we cannot ship your order within our stated handling time, we will email you with a revised shipping date. You may cancel at that point for a full refund, or agree to the new date.
Related policies: Return & Refund Policy · Shipping Policy · Payment Methods · Terms of Service
Questions About Cancellations?
If you have any questions about this policy, please contact us:
| Details | |
|---|---|
| Store name | Pet Shop EddyRolex DJ Corp |
| Legal business name | PET SHOP EDDYROLEX DJ CORP |
| Business type | Florida Profit Corporation |
| Florida registration number | P22000030732 (Florida Department of State) |
| Business address | 2516 W Flagler St Miami, FL 33135 United States |
| Phone | +1 786-873-6875 |
| support@petshopeddyrolexdjcorp.com | |
| Website | https://petshopeddyrolexdjcorp.com/ |
| Business hours | Open daily (Sunday – Saturday), 10:30 AM – 10 PM Eastern Time |
| Response time | We reply to every email within 1 business day |