Last updated: October 18, 2026
This policy applies to purchases made through https://petshopeddyrolexdjcorp.com/, the online pet retail store operated by PET SHOP EDDYROLEX DJ CORP, a Florida corporation.
Business Address: 2516 W Flagler St, Miami, FL 33135, United States
For questions regarding payments, shipping, returns, or refunds, contact support@petshopeddyrolexdjcorp.com or +1 786-873-6875.
We want you and your pet to be happy with every order. You can return eligible items for any reason within 30 days of delivery, including if you simply change your mind. Return shipping is on us: we email you a prepaid USPS return label at no cost to you.
Policy at a Glance
| Details | |
|---|---|
| Return window | 30 days, starting on the date of delivery shown in USPS tracking |
| Reasons accepted | Any reason, including change of mind, plus damaged, defective or incorrect items |
| Item condition | New and unused, in original packaging |
| Return method | By mail with USPS, using the prepaid label we email you |
| Return shipping cost | No cost to you |
| Restocking fee | None |
| Return address | PET SHOP EDDYROLEX DJ CORP, 2516 W Flagler St, Miami, FL 33135, United States (printed on your return label) |
| Refund method | Original payment method (the card used at checkout) |
| Refund timing | Issued within 3 business days after your return arrives |
| Exchanges | Not offered directly — return the item and place a new order |
| Damaged, defective or wrong item | Replacement or full refund, including original shipping |
Return Eligibility
To be eligible for a return:
- Start your return within 30 days of the delivery date shown in your USPS tracking.
- The item must be new and unused, in the same condition you received it, in its original packaging.
- Your order number (proof of purchase) is required.
Items That Cannot Be Returned
For hygiene and pet-health reasons, we cannot accept returns of toys that have been used by a pet — for example, toys that have been chewed, licked, scratched, shredded, played with, washed or exposed to catnip use. This exclusion does not apply to items that arrived damaged, defective or incorrect; those are always covered (see below).
Every other product we sell can be returned under this policy.
How to Start a Return
- Email support@petshopeddyrolexdjcorp.com or call +1 786-873-6875 with your order number and the item(s) you would like to return.
- Within 1 business day, we reply with your return authorization and a prepaid USPS return label by email.
- Pack the item securely in its original packaging, attach the label, and drop the package off at any USPS location or schedule a USPS pickup.
- Keep the USPS receipt or tracking number until your refund is complete.
Please contact us before sending a return so we can send you the prepaid label. Returns are sent to our Miami address shown above, which is printed on the label.
Refunds
- When your return arrives, we inspect it and email you to confirm the refund.
- Approved refunds are issued to your original payment method within 3 business days of receiving the return.
- Depending on your card issuer, it can take 5–10 business days for the refund to appear on your statement.
- If you return only part of an order, you are refunded for the items you return.
- For change-of-mind returns, the item price and any sales tax paid on it are refunded; the original shipping charge is not. For damaged, defective or incorrect items, the original shipping charge is refunded too.
- We do not charge restocking fees, and we do not deduct the cost of the prepaid return label from your refund.
Damaged, Defective or Incorrect Items
If your order arrives damaged or defective, or you received the wrong item, contact us within 30 days of delivery at support@petshopeddyrolexdjcorp.com or +1 786-873-6875. Please include your order number and a photo of the item and packaging. We will send a replacement or issue a full refund — including the original shipping charge — at no cost to you. In most cases, you will not need to send the item back.
If a toy fails during normal use soon after delivery (for example, a seam opens or a part comes loose on first use), please also contact us. This policy does not limit any rights you have under state or federal consumer protection law.
Exchanges
We do not process direct exchanges. If you would like a different item, return the original item for a refund and place a new order — or contact us and we will gladly help you choose.
Order Cancellations
You can cancel an order at no charge any time before it ships. See our Order Cancellation Policy for details. Once an order has shipped, it can be returned under this policy.
Late or Missing Refunds
If you have not received your refund within 10 business days of our approval email, please check with your bank or card issuer first, as processing times vary. If you still need help, contact us and we will look into it right away.
Related policies: Shipping Policy · Order Cancellation Policy · Payment Methods · Terms of Service
Questions About Returns?
If you have any questions about this policy, please contact us:
| Details | |
|---|---|
| Store name | Pet Shop EddyRolex DJ Corp |
| Legal business name | PET SHOP EDDYROLEX DJ CORP |
| Business type | Florida Profit Corporation |
| Florida registration number | P22000030732 (Florida Department of State) |
| Business address | 2516 W Flagler St Miami, FL 33135 United States |
| Phone | +1 786-873-6875 |
| support@petshopeddyrolexdjcorp.com | |
| Website | https://petshopeddyrolexdjcorp.com/ |
| Business hours | Open daily (Sunday – Saturday), 10:30 AM – 10 PM Eastern Time |
| Response time | We reply to every email within 1 business day |