Quick answers about orders, shipping, returns and our toys. Can’t find what you need? Contact Us — we reply within 1 business day.
Orders
How do I place an order?
Add items to your cart, go to checkout, enter your shipping details and pay with Visa, Mastercard, American Express or Discover. You will receive an order confirmation email right away.
Do I need an account to order?
No. You can check out as a guest, or create an account to see your order history and save your details.
Can I change or cancel my order?
Yes, at no charge, as long as it has not shipped yet. Email support@petshopeddyrolexdjcorp.com or call +1 786-873-6875 as soon as possible with your order number. See our Order Cancellation Policy.
I didn’t receive an order confirmation email.
Please check your spam or junk folder first. If it is not there, contact us with your name and the email address you used, and we will confirm your order.
Shipping
Where do you ship?
We ship to all 50 U.S. states, Washington, D.C., and APO/FPO/DPO military addresses. We do not ship outside the United States.
How much does shipping cost?
We charge a flat rate per order: USPS Ground Advantage is $8.95 (2–5 business days in transit) and USPS Priority Mail is $13.95 (1–3 business days in transit), whatever the number of items. Your shipping cost is shown at checkout before you pay. See our Shipping Policy for details.
When will my order ship?
Orders ship within 1–2 business days (Monday to Friday, excluding U.S. federal holidays). Orders placed after 1:00 PM Eastern Time start processing the next business day.
How do I track my order?
Use the USPS tracking link in your shipping confirmation email, or enter your order number and email on our Track Your Order page.
Do you ship to P.O. Boxes and military addresses?
Yes. Because we ship with USPS, we can deliver to P.O. Boxes and APO/FPO/DPO addresses.
Returns & Refunds
What is your return policy?
You can return unused items in their original packaging within 30 days of delivery. See our Return & Refund Policy for the full details.
Do I have to pay for return shipping?
No. We email you a prepaid USPS return label at no cost to you.
How long do refunds take?
We issue your refund within 3 business days of receiving your return. Your card issuer may take 5–10 business days to show it on your statement.
My order arrived damaged. What should I do?
Contact us within 30 days of delivery at support@petshopeddyrolexdjcorp.com with your order number and a photo. We will send a replacement or a full refund at no cost to you.
Toys & Pet Safety
How do I choose the right toy?
Each product page states which pet the toy is made for and lists its materials. As a rule, choose a toy that is too large to fit completely inside your pet’s mouth or beak. See our Product Safety Policy, or contact us and we will help you choose.
Are your toys indestructible?
No toy is indestructible. Supervise play — especially with a new toy — inspect toys regularly, and replace them when they become worn or damaged.
How do I clean my pet’s toys?
Rubber, latex and plastic toys can be washed by hand with warm water and mild soap. Wood, willow, sola, corn husk and catnip toys should be kept dry and replaced when worn or soiled. Details are in our Product Safety Policy.
Payments
Which payment methods do you accept?
We accept Visa, Mastercard, American Express and Discover. Payments are processed securely by Stripe.
Is it safe to use my card on your site?
Yes. Our site uses HTTPS encryption, and your card details go directly to Stripe. We never see or store your full card number.
What currency are your prices in?
All prices are in U.S. dollars (USD).
Do you charge sales tax?
We collect Florida sales tax on orders delivered to a Florida address: the 6% Florida state sales tax plus the discretionary sales surtax of the Florida county where your order is delivered (0% to 2%, depending on the county). We do not currently collect sales tax on orders delivered to addresses outside Florida; depending on the state you live in, you may be responsible for paying use tax directly to your state. Shipping charges are not taxed. Any sales tax is calculated from your shipping address and shown as a separate line at checkout before you pay.
Our Business
Who operates this store?
Pet Shop EddyRolex DJ Corp is a pet retail business based in Miami, Florida. Our online store is operated by PET SHOP EDDYROLEX DJ CORP, a Florida Profit Corporation registered with the Florida Department of State under document number P22000030732. Our business address is 2516 W Flagler St, Miami, FL 33135, United States.
What are your business hours?
We are open every day, Sunday through Saturday, from 10:30 AM to 10 PM Eastern Time. Online orders ship Monday through Friday, excluding U.S. federal holidays.
Will you add more products?
Yes. Our online selection is growing, and we add new pet toys and accessories over time. Each category page always shows the products currently available.